We would be pleased to receive your order by E-mail, and only exceptionally by telefax, 24 hours a day, 7 days a week.
Please indicate in your order the following informations:
1. Name of person ordering, E-mail address and telefax number.
2. Name and E-mail address of scientist(s) requesting the antibody(ies) (if different from 1.)
3. Purchase order number (or credit card informations, see below)
4. Product code, product description, and quantity.
5. Shipping address.
6. Billing address.
In case of payment by Credit card, informations have to be sent preferentially by Fax or communicated by telephone.
Because of the reliability of fax- and e-mail transmission, no confirmation of order is normally sent.
Payment
Terms of payment
are net thirty (30) days from the date of shipment.
Preferred payment method is by credit card:
In case of payment by Credit card, informations should be sent preferably by Fax or communicated by telephone. Required informations are:
- card type
- name on card
- card number
- expiration date
- verification code
Payment can also be done by Bank transfer to:
UBS
Rte du Jura 37
CH-1700 Fribourg (Switzerland)
Account: 0260-101795.60Y
SWIFT / BIC: UBSWCHZH80A
IBAN: CH810026026010179560Y
Please avoid using checks for payment.
Shipping
In most cases, orders will be shipped the week they are received, monday
through friday, by Registered Priority Air Mail. Shipping
charges are prepaid from Marly (Switzerland) and added to the invoice.
Swant send routinely an e-mail with a copy of the bill together with the tracking number of the shipment. It is the responsibility of the clients to locate the shipment after it enters into their country.
If you prefer a rapid delivery, please indicate your Fedex, DHL, UPS or other carrier number.
Prices
and terms
All prices are quoted in US-dollars ($). In Europe the invoices are in
Euro with a fixed exchange rate. Prices are subject to change
without notice.
Returns
Please send a Fax or an e-mail to info@swant.com in the first two month after receipt if there are any problems or questions
concerning an order. No returns will be accepted later and without prior authorization.
Product
use
The products listed in this catalogue are for non-hazardous, non-infectious and for research use only. These
products are not to be used for clinical, drug or therapeutic applications.
Customer
service
If you have any questions about product specifications, use, storage and
delivery or other technical and scientific questions, please feel free
to Fax or e-mail us. We will be happy to help you with your inquiries.
Guarantee
We guarantee the quality of all items listed in this catalogue. We will
replace free of charge any product that does not meet your satisfaction.
This warranty is exclusive and SWant makes no other warranty, expressed
or implied, including any implied warranty of fitness for any particular
purpose. SWant shall not be liable for any incidental, consequential or
contingent damages.
